Refund policy

Return and Refund Policy

NooEdge sells to customers in the United Kingdom only. This policy does not affect your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

Your 14-day right to cancel

You can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. To cancel, email info@nooedge.co.uk with your order number and a clear statement that you wish to cancel. You do not have to give a reason.

You must then send the goods back to us within 14 days of telling us you are cancelling. Please contact us first so we can give you the correct return address. Unless the item is faulty or not as described, you pay the cost of returning it. Items should be returned unused and, where possible, in their original packaging. We may reduce your refund if the goods have been handled more than was necessary to establish their nature, characteristics and functioning.

Exceptions

For hygiene reasons, sealed items such as essential oils, incense, candles and wax melts cannot be returned under the cancellation right once the seal or packaging has been opened, unless they are faulty. Personalised or made-to-order items are also excluded.

Refunds

We will refund you within 14 days of receiving the goods back, or within 14 days of you providing evidence that you have sent them back, whichever is sooner. Refunds include the standard delivery charge you originally paid (£3.99). Refunds are made to your original payment method (card or PayPal).

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your item arrives damaged, faulty or is not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. You are entitled to a full refund within 30 days; after that you are entitled to a repair or replacement, and if that fails, a refund. We cover reasonable return costs for faulty or incorrect items.

Missing parcels

If your tracked order has not arrived within 10 working days of dispatch, please contact us and we will investigate with the courier.

Contact

NooEdge, info@nooedge.co.uk